Frequently Asked Question
How long does shipping take?
Orders are typically processed within 1–3 business days. Once shipped, delivery usually takes 3–5 business days within the United States.
How can I track my order?
After your order ships, you will receive a confirmation email containing your tracking information. Please allow 24–48 hours for tracking updates to become available.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders. Every package is carefully prepared and includes tracking, so you can shop with confidence from checkout to delivery.
What types of jewelry do you offer?
VILORNE offers a curated collection of rings, necklaces, bracelets, and earrings designed to complement modern style and everyday wear.
Is your jewelry made of solid gold?
No. Our jewelry is designed to offer elegant and stylish looks at accessible prices. Product materials and specifications can be found on each product page.
Will the jewelry look exactly like the photos?
We make every effort to display our products as accurately as possible. However, slight variations in color or appearance may occur depending on your device's screen settings and lighting conditions.
Can I return my order?
Yes. We accept returns within 30 days of delivery, provided the item meets the requirements outlined in our Return & Refund Policy.
Can I cancel my order?
Orders may be cancelled within 24 hours of being placed. After an order has been processed, cancellation may no longer be possible.
What should I do if my order arrives damaged?
If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery and include photos of the item and packaging.
What payment methods do you accept?
We accept major credit and debit cards as well as other payment methods displayed at checkout.
Do you ship internationally?
Shipping availability depends on your location. Available shipping destinations will be shown during checkout.
How do I care for my jewelry?
To help maintain the appearance of your jewelry, we recommend avoiding exposure to water, perfumes, lotions, and harsh chemicals. Store your jewelry in a clean, dry place when not in use.
Can I wear my jewelry every day?
Our pieces are designed for everyday style and occasional wear. Proper care and storage can help preserve their appearance over time.
How can I contact VILORNE?
For any questions regarding your order or our products, please contact us:
Email: Contact@vilorne.com
Phone: +1 (661) 541-3952
Address: 2325 Dearborn Ave, Missoula, MT 59801, United States
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)
What if I need my order sooner?
For urgent requests, expedited shipping options are available at checkout. Choose the expedited service that fits your timeline for faster delivery.
Are gift cards available for purchase?
Yes, VILORNE offers gift cards perfect for any occasion. Choose from various denominations to give the gift of choice and style.
What makes VILORNE jewelry unique?
Our commitment to quality, design, and affordability ensures our jewelry not only looks beautiful but offers the best value. Our handcrafted pieces aim to inspire confidence and elegance.
Explore more: Necklaces · Rings · Stone jewellery
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