Frequently Asked Question
VILORNE is dedicated to making quality jewelry accessible and ensuring every customer has a seamless shopping experience. Below are answers to common questions about ordering, shipping, products, and care.
How long does shipping take?
Orders are typically processed within 1–3 business days. Once shipped, delivery usually takes 3–5 business days within the United States.
How can I track my order?
After your order ships, you will receive a confirmation email containing your tracking information. Please allow 24–48 hours for tracking updates to become available.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders. Every package is carefully prepared and includes tracking, so you can shop with confidence from checkout to delivery.
What types of jewelry do you offer?
VILORNE offers a curated collection of rings, necklaces, bracelets, and earrings designed to complement modern style and everyday wear.
Is your jewelry made of solid gold?
No. Our jewelry is designed to offer elegant and stylish looks at accessible prices. Product materials and specifications can be found on each product page.
What materials are used in VILORNE jewelry?
Our pieces are crafted from carefully selected materials including alloy metals, stainless steel, and plated finishes. Each product listing includes detailed material composition and finish information to help you make informed choices.
Will the jewelry look exactly like the photos?
We make every effort to display our products as accurately as possible. However, slight variations in color or appearance may occur depending on your device's screen settings and lighting conditions.
What size jewelry should I order?
Ring sizes follow standard US sizing. Each ring product page includes a size guide with measurement instructions. For necklaces and bracelets, chain length measurements are listed in the product details. If you're between sizes or unsure, reach out to our customer support team for personalized guidance.
Can I return my order?
Yes. We accept returns within 30 days of delivery, provided the item meets the requirements outlined in our Return & Refund Policy.
What items are not eligible for return?
For hygiene and safety reasons, earrings cannot be returned once opened. Custom or personalized items are also final sale unless they arrive damaged or defective. All other jewelry can be returned in unworn condition with original packaging.
Can I cancel my order?
Orders may be cancelled within 24 hours of being placed. After an order has been processed, cancellation may no longer be possible.
How long do refunds take to process?
Once we receive and inspect your returned item, refunds are processed within 5–7 business days. The credit will appear in your original payment method within an additional 3–5 business days depending on your financial institution.
What should I do if my order arrives damaged?
If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery and include photos of the item and packaging.
What payment methods do you accept?
We accept major credit and debit cards as well as other payment methods displayed at checkout.
Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment gateways that protect your personal and financial information. We never store complete credit card numbers on our servers.
Do you ship internationally?
Shipping availability depends on your location. Available shipping destinations will be shown during checkout.
What are international shipping costs and times?
International orders may incur additional shipping fees based on destination and package weight. Delivery times vary by country but typically range from 7–14 business days. Customers are responsible for any customs duties or import taxes charged by their country.
How do I care for my jewelry?
To help maintain the appearance of your jewelry, we recommend avoiding exposure to water, perfumes, lotions, and harsh chemicals. Store your jewelry in a clean, dry place when not in use.
Can I wear my jewelry every day?
Our pieces are designed for everyday style and occasional wear. Proper care and storage can help preserve their appearance over time.
How should I clean my jewelry?
Gently wipe your jewelry with a soft, lint-free cloth after each wear to remove oils and residue. Avoid using abrasive cleaners or ultrasonic machines. For stubborn buildup, use a slightly damp cloth and dry immediately. Never submerge plated jewelry in water or cleaning solutions.
Will the finish on my jewelry fade over time?
With proper care, plated finishes maintain their luster for extended periods. Natural wear can occur with frequent use. Following our care instructions helps minimize tarnishing and keeps your pieces looking fresh longer.
How can I contact VILORNE?
For any questions regarding your order or our products, please contact us:
Email: Contact@vilorne.com
Phone: +1 (661) 541-3952
Address: 2325 Dearborn Ave, Missoula, MT 59801, United States
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)
What if I need my order sooner?
For urgent requests, expedited shipping options are available at checkout. Choose the expedited service that fits your timeline for faster delivery.
Can I change my shipping address after placing an order?
Address changes are possible if your order has not yet been processed. Contact us immediately with your order number and corrected address. Once an order ships, the carrier controls delivery and address modifications may not be possible.
Are gift cards available for purchase?
Yes, VILORNE offers gift cards perfect for any occasion. Choose from various denominations to give the gift of choice and style.
Do gift cards expire?
No. VILORNE gift cards have no expiration date and can be redeemed at any time. Recipients can apply the full balance toward any items in our collection.
What makes VILORNE jewelry unique?
Our commitment to quality, design, and affordability ensures our jewelry not only looks beautiful but offers the best value. Our handcrafted pieces aim to inspire confidence and elegance.
Who is VILORNE jewelry designed for?
Our collections are crafted for anyone who values accessible style without sacrificing design quality. Whether you're dressing up for special occasions or adding subtle elegance to daily outfits, VILORNE pieces complement diverse wardrobes and personal tastes.
Do you offer gift wrapping or special packaging?
Every order arrives in elegant packaging suitable for gifting. While custom gift wrap is not currently available, our standard presentation is designed to make unboxing special and memorable.
Can I subscribe to updates about new collections?
Yes. Sign up for our email newsletter to receive updates about new arrivals, exclusive offers, and styling inspiration delivered directly to your inbox.
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