Track Your Order

Thank you for choosing VILORNE.

We understand how important it is to stay informed about your order. This page is designed to help you easily track your shipment and find the information you need throughout the delivery process.

Your order confirmation was sent to your email immediately after purchase. Once your items are packed and ready to ship, we'll send a separate shipping confirmation with your tracking details. Most orders are processed within 1-2 business days.

How to Track Your Order ?

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

To track your order:

  • Check your shipping confirmation email.
  • Click the tracking link provided.
  • If needed, enter your tracking number directly on the carrier's website.

Please allow 24–48 hours for tracking information to become available after receiving your shipping confirmation email.

What does each tracking status mean?

Tracking statuses help you understand where your package is in the delivery process. "Label Created" means your shipping label has been printed but the carrier hasn't picked up your package yet. "In Transit" indicates your order is moving through the carrier's network toward your address. "Out for Delivery" means your package is on the delivery vehicle and should arrive that day. "Delivered" confirms the package was successfully dropped off at your address.

Haven't Received Tracking Information?

If you have not received a shipping confirmation email within 3–5 business days, please contact our support team and include:

  • Your full name
  • Your order number
  • The email address used to place your order.

Check your spam or promotions folder before reaching out, as shipping emails sometimes get filtered there. Adding our email address to your contacts can prevent this issue with future orders.

What if my tracking information is delayed?

Occasionally, tracking updates might take longer due to carrier delays or high demand. If you experience delays beyond what is typical, reach out to us for support.

Why isn't my tracking number working?

Tracking numbers can take up to 48 hours to activate in the carrier's system after you receive your shipping email. The carrier needs time to scan your package into their network before the tracking page shows movement. If your tracking number still doesn't work after two days, contact us with your order number so we can investigate.

Contact Us

Contact@vilorne.com Our customer support team will review your request and respond as quickly as possible.

We typically respond to inquiries within 24 hours during business days. For the fastest response, include your order number in the subject line of your email. Our team can access your order details more quickly when you provide this information upfront.

Shipping Information

We currently ship to customers across the United States. Delivery times may vary depending on your location, carrier operations, weather conditions, and seasonal demand.

Please note that tracking updates are provided directly by the shipping carrier and may occasionally require additional time to appear.

How long does shipping take?

Standard shipping typically takes 5-7 business days after your order ships. Orders to major metropolitan areas often arrive faster, while rural or remote locations may take the full delivery window. Business days exclude weekends and holidays. If you need your order by a specific date, place your order at least 10 days in advance to account for processing and transit time.

Do you offer expedited shipping?

Expedited options may be available at checkout depending on your location and the items in your cart. Expedited shipping speeds up transit time but does not reduce processing time. Your order still needs 1-2 business days to be packed and prepared before it ships.

How can I change my shipping address?

If you need to alter your shipping address, contact our support team immediately after your purchase is made to ensure the change can be accommodated.

Once your order has shipped, we cannot change the delivery address. At that point, you'll need to contact the carrier directly using your tracking number to request an address correction or hold for pickup. Some carriers charge fees for address changes after shipment.

What if I'm not home when my package arrives?

Most carriers will leave your package at your door if a signature is not required. If you live in an apartment or shared building, check with your building manager or mailroom. Some carriers will leave a delivery notice and attempt redelivery the next business day. You can often use your tracking number to request the package be held at a nearby carrier facility for pickup.

Common Tracking Questions

My tracking shows delivered but I don't have my package

Check around your delivery location including side doors, porches, and with neighbors who may have accepted it on your behalf. Carriers sometimes mark packages as delivered when they're still on the truck. Wait a few hours and check again. If your package doesn't appear within 24 hours of the delivered status, contact us right away so we can file a claim with the carrier.

Can I track multiple orders at once?

Each order receives its own tracking number. If you placed multiple orders, you'll receive separate shipping confirmations for each one. Orders placed at the same time may ship together or separately depending on warehouse inventory and item availability.

Need Assistance?

If you have any questions regarding your order, shipping status, or delivery updates, our team is here to help.

Thank you for shopping with VILORNE.