Shipping policy

Thank you for choosing VILORNE.

We are committed to providing a smooth and transparent shipping experience. Please review the information below regarding order processing, shipping times, and delivery expectations.

We offer FREE shipping on all orders within the United States.

Order Processing

All orders are processed within 1–3 business days after they are placed.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Please note that processing times may be slightly extended during holidays, promotional periods, or periods of high order volume.

Shipping Times

After your order has been shipped, estimated delivery times are typically:

United States: 3–5 business days

Delivery times are estimates and may vary depending on carrier operations, weather conditions, local delivery services, and other factors outside our control.

Order Tracking

As soon as your order ships, you will receive a confirmation email with tracking details.

Please allow 24–48 hours for tracking updates to appear after receiving your shipping confirmation email.

You can also visit our Track Your Order page at any time to monitor the progress of your shipment.

Shipping Delays

While we work hard to ensure timely delivery, occasional delays may occur due to carrier issues, severe weather, holidays, customs inspections, or other unforeseen circumstances.

We appreciate your patience and understanding in these situations.

Incorrect Shipping Information

Please ensure that all shipping information is entered correctly during checkout.

VILORNE is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or if you experience an issue with your delivery, please contact our support team as soon as possible so we can review the situation and assist you.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact us:

Email: Contact@vilorne.com

Phone: +1 (661) 541-3952

Our support team will be happy to assist you and respond as quickly as possible.

Thank you for shopping with VILORNE.