Refund policy

At VILORNE, we want you to feel confident with every purchase. If you're not completely satisfied with your order, we're here to help.

Order Cancellations

Orders may be cancelled within 24 hours of being placed for a full refund.

Once an order has been processed or shipped, it can no longer be cancelled. However, you may still request a return after delivery in accordance with our return policy.

30-Day Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must:

  • Be unworn and unused
  • Be returned in their original condition
  • Include original packaging whenever possible
  • Show no signs of damage caused after delivery

How to Request a Return

To start a return, please contact our customer support team with:

  • Your order number
  • Your full name
  • The email address used at checkout
  • The reason for your return request

Email: Contact@vilorne.com

Phone: +1 (661) 541-3952

Please contact us before sending any item back so we can provide the appropriate return instructions.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include clear photos of the item and packaging.

Our team will review your request and work with you to find the best possible solution.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase.

Depending on your payment provider, refunds typically appear within 10 business days after being processed.

Non-Returnable Items

The following items are not eligible for return:

  • Personalized or custom-made items
  • Gift cards
  • Items showing signs of wear, damage, or alteration
  • Items returned outside the 30-day return period

Contact Us

If you have any questions regarding returns or refunds, our support team is happy to assist.

VILORNE

Email: Contact@vilorne.com

Phone: +1 (661) 541-3952

Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)

Address:
2325 Dearborn Ave
Missoula, MT 59801
United States

We aim to respond to all inquiries within 24 business hours.

Thank you for choosing VILORNE.